VPN

What is a VPN?

A Virtual Private Network (VPN) allows you to create a secure pathway for your traffic over the internet. Everything sent to and from your computer will be encrypted making it virtually impossible to read traffic if intercepted.

This ensures that anyone intercepting your traffic will get encrypted data.


Why should I use a VPN?

By encrypting your traffic you ensure that intermediaries such as your service provider or hackers cannot read your data. We use the proven OpenVPN protocol with AES-256 end-to-end encryption.


Why should I use your VPN?

We offer protection for all your devices, a very transparent no-logging policy and fully anonymous sign-up and payments should you wish to use them. You can find our privacy policy here. For a full list of features click here.


What information do you collect?

We do not collect information related to your connection to the VPN service. This includes but is not limited to: ip address, timestamps, DNS requests and bandwidth. Please read our privacy policy here.


Should I use a VPN with Tor?

The Tor network can be vulnerable to several attacks. The most dangerous to your privacy being the correlation attack. If an attacker can match your incoming traffic to the Tor network with that of a compromised exit node they can de-anonymize you. With ZSVPN your input traffic would come from our servers instead. For most applications we would not recommend using Tor as well for performance reasons.


Can I use a VPN to access blocked content/websites?

In most cases, yes. Enabling the stealth option in the client settings allows you to bypass some of the most restrictive content filtering systems.


What platforms does your VPN client support?
  • Microsoft Windows 7, 8 and 10.

  • Apple Mac OS X 10.9 and above.

  • Linux Debian or Red Hat based.

  • Android 4.0 and above - iOS 9 and above.

  • Tails - The Amnesic Incognito Live System.

Payments

What payment methods do you accept?

We accept: PayPal, Visa, Mastercard and Crypto currencies through BitPay (BTC/BCH/ETH).


Do you store any payment information?

Our system stores the payment method you last used. For credit card payments we utilize the Stripe gateway. Only the following data is stored in our database: card type (visa, mastercard, etc.), last 4 Digits of the card number, expiry date and the remote token. Your full credit card number and CVV are never stored. You may remove your payment method at any time from the client area.


Can I get a refund?

Please contact us by opening a ticket here. We handle refunds on a case-by-case basis and will do our utmost to accomodate your situation.

Accounts

How do I access the client area?

To connect simply use the username and password provided during sign-up. Please click here if you forgot your password. If you forgot your username, simply log in to the client area using your email address and password and click "Update Your Details". You may also find it in the "Welcome to ZSVPN" email.


I created an account and purchased a subscription. How do I connect?

Please download the appropriate client for your device from here and use your credentials to log in.


I can't log in to the VPN client. Why?

Please make sure that you are using the credentials used to access the client area.


What do you use cookies for?

No, we use cookies to track logged in status, for ordering functionality and for tracking affiliate links. You can read our cookie statement here.

Usage

How do I connect to a VPN server?

Start by purchasing a subscription. You can use the ZSVPN website or even the clients to register and then purchase. Once you have an account and your VPN credentials are generated, you can use them to log in to the VPN client.

From the main interface you can choose a server and then click 'Connect'.


Which server should I use?

To get the best performance you should pick a server that is geographically close to you. For privacy reasons you may not want to use a server in the same country as the one you reside in.


What is a DNS leak?

DNS leaks occur when DNS requests made by your device escape the VPN even when your traffic is protected. This allows parties such as your internet provider to see the websites you access. ZSVPN clients protect your DNS requests from unwanted access by automatically configuring the DNS settings on your device.


What are WebRTC leaks?

WebRTC (Web Real-Time Communication) permits web browsers to communicate directly in a peer-to-peer fashion. This allows communication without an intermediary server. Websites can exploit this protocol to obtain your real IP address. By disabling WebRTC you can prevent this leak of information.


How to disable WebRTC?
  • Chrome: Install the official Google extension: WebRTC Network Limiter.

  • Firefox: Type "about:config" in the address bar, accept the warning, scroll down to/search for "media.peerconnection.enabled" and then double click to set it to false.

  • Safari WebRTC is already disabled.

  • Opera: enter "about:config" in the address bar or go to "Settings". Select "Show advanced settings" and click on "Privacy & security". At "WebRTC" mark select "Disable non-proxied UDP".


Can I check for leaks?

Indeed you can, our favorite service is ipleak.net.